Your privacy matters to us.

Account information: When you sign in with Google, we receive your name, email address, and profile photo. We use this to create and maintain your account.

Volunteer application data: When you apply to volunteer, you provide information such as your name, contact details, availability, skills, and qualifications. Organizations you apply to can see this data.

Roster data: An organization may also add you to its volunteer roster directly, using your email address — before you have applied to it, and before you have created an account. Organizations use this to schedule volunteers they already work with offline. Whether an organization adds you this way or you apply and it approves you, it can then see your volunteer profile, schedule you for shifts, and request a background check on you. Organizations holding this access are listed on your profile page, and you can revoke any of them at any time — see Your Rights. If an organization added you before you had an account, we created one from that address: request a sign-in link at volunteerready.org/login using the same email the organization used, and the same controls apply.

Background check information: If an organization requires a background check, you may provide sensitive personal information including your Social Security number, date of birth, and address. This data is sent directly to the background check provider that organization uses — Checkr or Sterling — and is not stored on our servers. Which provider receives it depends on the organization requesting the check; ask them, or contact us, if you need to know which one holds your data.

Organization and billing data: Organizations provide their name, contact details, and payment information (processed by Stripe). We store organization profiles but do not store credit card numbers.

Usage data: We collect anonymous usage analytics (pages visited, features used) to improve the platform. This data does not identify you personally.

With organizations. Organizations receive your volunteer data when you apply to them, when they approve your application, or when they add you to their roster directly. What they can see includes your name, contact details, availability, skills, service history, and credential status. Organizations holding this access are listed on your profile page, and you can revoke any of them there — see Your Rights.

Otherwise, we share your data only with the third-party services necessary to operate the platform. We do not sell or rent your data to anyone.

We may also share data when required by law, to protect our legal rights, or to prevent fraud or security threats.

We retain your personal data for as long as your account is active or as needed to provide you services. Specifically:

• Account data is retained until you request deletion.
• Volunteer application records are retained as long as the associated organization account is active, or as required by law.
• Background check results are retained according to FCRA requirements and the data retention policy of the provider that ran the check.
• Billing records are retained as required by tax and financial regulations.

Revoking an organization's access is not the same as deletion. When you remove an organization's access from your profile page, that organization can no longer open your volunteer record, schedule you, or request a background check. Records of work you already did stay with them: your application, any shifts you were already booked on, and hours you volunteered remain on their account. Shifts you were already booked on stay booked, and the organization can still record whether you attended them — cancel those signups yourself if you do not intend to go. To have those records deleted rather than made inaccessible, use the request below or contact the organization directly.

To request deletion of your data, email privacy@volunteerready.org. We will process your request within 30 days. When we delete your account, we anonymize your personal information (name, email, profile photo) and retain only anonymized records needed for audit compliance.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data.
• Portability: Request a machine-readable export of your data.
• Withdraw consent: Opt out of analytics cookies at any time.
• Revoke an organization's access: Remove a specific organization's ability to open your volunteer record, schedule you, or request a background check. You do this yourself from your profile page and it takes effect immediately — you do not need to contact us, and the organization cannot add you back. You can rejoin at any time by signing in and applying to them, or by signing up for one of their shifts. Two limits worth knowing: this does not un-publish a profile you have set to Public, which stays visible to everyone — including organizations you have left — until you change your profile visibility; and if you are also on that organization's staff, leaving its volunteer roster does not change your staff access.

To exercise any of these rights, contact us at privacy@volunteerready.org. We will respond within 30 days.

We may update this privacy policy from time to time. When we make significant changes, we will notify you by email or by posting a notice on our platform. The "Last updated" date at the top of this page reflects the most recent revision.

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